SHIPPING INFORMATION

Fast, Discreet & Reliable Shipping

At Onaholes Australia, operated by MotoCafe Holdings Pty Ltd, We understand that fast delivery, privacy and discretion are extremely important to Our customers.

For that reason, We work hard to ensure that every order is processed quickly, securely and discreetly from the moment it is placed until it arrives at Your door.

All parcels are shipped in plain, unmarked packaging with no external branding, logos, product descriptions or references to adult products displayed on the parcel exterior.

For additional privacy, billing descriptors and payment references may appear under MotoCafe Holdings Pty Ltd or another associated trading entity rather than Onaholes Australia.

Order Processing Times

Orders placed before 12:00pm (Sydney time) on business days are generally dispatched the same day. Orders placed after 12:00pm, on weekends, or on public holidays are generally dispatched on the next business day.

Delivery timeframes commence from the date of dispatch and not the date the order is placed.

During periods of unusually high demand, promotional sales, public holidays or courier delays, dispatch times may occasionally be extended. If there is any significant delay affecting Your order, We will endeavour to notify You as soon as reasonably practicable.

Australian Shipping Options

Standard Shipping

Estimated delivery: 2–7 business days following dispatch.

Flat Rate: AU$11.95 per order.

FREE Standard Shipping on Australian orders over AU$75.

Express Shipping

Estimated delivery: 1–3 business days following dispatch to eligible metropolitan locations.

Additional charges may apply depending upon the delivery location and shipping method selected.

All delivery timeframes published on Our Website are estimates only and are provided by the relevant carrier. Actual delivery times may vary due to weather events, public holidays, courier delays, peak demand periods and other circumstances beyond Our reasonable control.

Same Day Delivery Services (Sydney Metro)

Where available, We may offer same-day courier services throughout Greater Sydney using providers including:

  • Uber Delivery
  • Zoom2U
  • StarTrack Courier
  • Australia Post On Demand
  • Other specialist courier providers

Availability depends upon:

  • delivery location;
  • time of order;
  • courier operating hours;
  • courier availability;
  • weather and traffic conditions.

Same-day courier services generally require:

  • a residential or commercial street address;
  • the recipient to be present;
  • signature upon delivery;
  • a valid mobile telephone number;
  • safe and lawful access for the courier.

PO Boxes and Parcel Lockers are generally not eligible for same-day courier services.

Orders placed outside courier operating hours will generally be dispatched on the next available business day.

Real-Time Parcel Tracking

Most orders include real-time parcel tracking, allowing You to monitor Your shipment from dispatch through to delivery.

Once Your order has been shipped, You will receive a tracking link by email providing access to live delivery updates, transit notifications and delivery confirmation.

Our goal is to keep You informed every step of the way, giving You complete visibility over the progress of Your order.

Authority to Leave

Depending on the selected shipping service and courier policy, parcels may be left unattended at the delivery address in a location deemed reasonably safe by the courier.

Where a parcel is left in accordance with the courier’s procedures, delivery will generally be considered completed.

If You do not wish a parcel to be left unattended, You should ensure someone is available to receive the delivery.

Tracking Information

Where tracking is available, You will receive shipping confirmation and tracking details via email once Your order has been dispatched.

Tracking information may not become active immediately and may take several hours to appear within the carrier’s tracking system following dispatch.

Delivery Addresses

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

We are not responsible for delays, failed deliveries, returned parcels or additional charges arising from incorrect delivery addresses, recipient names, email addresses, telephone numbers or other information supplied by the customer.

If You discover an error in Your order or delivery details after placing an order, please contact Us immediately. While We will make reasonable efforts to assist, We cannot guarantee changes can be made once an order has entered the fulfilment, packing or shipping process.

Multiple Shipments

From time to time, orders may be dispatched in multiple shipments depending upon stock availability, warehouse location, supplier delays or operational requirements.

Where practical, tracking information will be provided for each shipment.

Payment Verification

To assist in preventing fraud and unauthorised transactions, orders may be subject to verification checks prior to dispatch.

Where additional verification is required, We may contact You by email or telephone. Orders requiring verification may be delayed until the verification process has been completed.

Failed Deliveries & Incorrect Addresses

Additional charges arising from:

  • incorrect addresses;
  • redirected parcels;
  • missed deliveries;
  • refusal to accept delivery;
  • return-to-sender charges;
  • re-delivery requests;

may be payable by the customer.

Where a parcel is returned to Us due to customer error or failed delivery attempts, additional shipping fees may apply before re-dispatch.

Lost, Stolen or Damaged Parcels

Risk in the goods passes to the customer upon delivery.

We are not responsible for parcels lost, stolen or damaged after delivery has been completed by the carrier.

If You believe a parcel has been lost, misdelivered or damaged in transit, please contact Us promptly so that We may assist You in making enquiries with the relevant carrier.

Inspection of Deliveries

Customers should inspect all deliveries promptly upon receipt.

Any issues concerning damage, shortages, incorrect items or delivery discrepancies should be reported to Us within seven (7) days of delivery so that We may investigate and assist in resolving the matter.

Parcel Forwarding Services

Orders delivered to parcel forwarding, freight forwarding or mail forwarding services are delivered at the customer’s risk.

We are not responsible for loss, damage, delay or non-delivery occurring after a parcel has been delivered to a forwarding provider nominated by the customer.

International Shipping

International shipping may be available to selected countries and jurisdictions.

International shipping charges are calculated at checkout based upon destination, parcel size, weight and the shipping method selected.

International customers are responsible for:

  • customs duties;
  • import taxes;
  • local compliance requirements;
  • customs clearance fees;
  • any prohibited import restrictions applicable within their jurisdiction.

Customers should ensure that products purchased are lawful to import into their country before placing an order.

We are not responsible for customs delays, customs refusals, seizure of goods, or actions taken by customs authorities in any jurisdiction.

Adult Products & Age Verification

By placing an order through Our Website, You confirm that You are at least 18 years of age or otherwise legally entitled to purchase the products ordered within Your jurisdiction.

Certain delivery services may require proof of identity or age verification upon delivery.

Related Policies

Please also review Our:

  • Terms & Conditions
  • Privacy Policy
  • Refund & Returns Policy

for additional information regarding orders, payments, returns and the handling of personal information.

Contact Us

If You have any questions regarding shipping, delivery options or courier services, please contact Us through the contact details published on Our Website.