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Contact Kinkhaus Australia's best Kink & BDSM specialist shop

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Shop with Confidence — our friendly Customer Service staff are available to assist you via email or phone Monday - Friday 9am - 5pm AEST* — we're happy to help.

Phone

Ph: 1300 855 223
Mon - Sat 9am-5pm AEST
Closed Sundays &
Public Holidays

Mail

P.O. Box 14,
Edgecliff, NSW, 2027
Australia

At Kinkhaus Australia, we understand the importance of privacy and discretion. If you have any questions about our products, your order, shipping, or your account, please complete the form below and we'll respond promptly, usually within one business day.

Express Contact Form

We aim to respond within an hour (BH)

By sending this you agree to our terms and conditions

Fast, Discreet & Reliable Shipping

At Kinkhaus Australia, we understand that fast delivery, privacy and discretion are extremely important to our customers.

For that reason, we work hard to ensure that every order is processed quickly, securely and discreetly from the moment it is shipped until it arrives at your chosen address.

All parcels are shipped in plain, unmarked packaging with no external branding, logos, product descriptions or references to adult products displayed on the parcel's exterior.

For additional privacy, billing descriptors and payment references may appear under MotoCafe Holdings Pty Ltd or another associated trading entity rather than Kinkhaus Australia.

To learn more about our shipping arrangements please click on this link

Related Policies

Please also review Our:

  • Terms & Conditions
  • Privacy Policy
  • Refund & Returns Policy

for additional information regarding orders, payments, returns and the handling of personal information.

Returns and Replacements

Due to the nature of the products we sell, Kinkhaus is generally unable to accept returns on opened or used items. We encourage you to read each product description carefully and check dimensions and specifications before placing your order. We aim to represent every product as accurately as possible. Should your order arrive damaged, faulty or fail to operate as intended, we'll gladly arrange a replacement or other appropriate remedy in accordance with Australian Consumer Law. Our online store is open 24 hours a day, 7 days a week, so you can shop whenever it suits you. If you have any questions about a product or your order, please don't hesitate to contact us—we're always happy to help.