PRIVACY POLICY

About this Privacy Policy

At Onaholes Australia, operated by MotoCafe Holdings Pty Ltd (“We”, “Us”, “Our”), Your privacy is very important to Us. This Privacy Policy explains how We collect, use, store and disclose Your personal information when You use Our Website or purchase products from Us.

This Privacy Policy should be read together with Our Terms and Conditions published on Our Website.

Our commitment to discreet shopping & shipping

We understand the importance of privacy and discretion when purchasing adult products online. All orders are packaged discreetly with no identifying description of the contents displayed on the exterior packaging.

Billing descriptors and communications may appear under MotoCafe Holdings Pty Ltd or another associated trading entity for privacy and confidentiality purposes.

Our commitment to internet security

We take reasonable steps to protect Your personal information and payment details. Our Website uses industry-standard security measures, SSL encryption and secure payment gateways, including Stripe, PayPal and other payment providers.

However, no transmission of data over the internet can be guaranteed as completely secure.

Definitions

In this Privacy Policy, capitalised terms have the meanings given to them in the Dictionary section below.

1. Collection of Personal Information

We may collect personal information from You when You:

  • visit or use Our Website;
  • create an account;
  • place an order;
  • contact Us;
  • subscribe to marketing communications;
  • participate in promotions or surveys.

The personal information We collect may include:

  • name;
  • delivery and billing address;
  • telephone number;
  • email address;
  • payment transaction information;
  • IP address and browser information;
  • order history and preferences.

We generally do not collect Sensitive Information.

If You choose not to provide certain information, some Website functionality or services may not be available to You.

2. Use of Personal Information

We may use Your personal information for purposes including:

  • processing and delivering orders;
  • providing customer support;
  • communicating with You regarding orders;
  • fraud prevention and security monitoring;
  • improving Our Website and services;
  • sending promotional offers and marketing communications;
  • complying with legal obligations.

You may opt out of marketing communications at any time.

3. Disclosure of Personal Information

We may disclose Your personal information to:

  • payment processors and payment gateways;
  • shipping and delivery providers;
  • IT, hosting and technical service providers;
  • professional advisers;
  • government or regulatory authorities where required by law.

We only disclose personal information to third parties where reasonably necessary to provide services to You or as otherwise required by law.

By placing an order, You consent to Us providing Your delivery details to shipping and logistics providers for the purpose of fulfilling Your order.

4. Security of Personal Information

We take reasonable steps to protect Your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

  • SSL encryption;
  • secure payment gateways;
  • restricted internal access;
  • firewall and malware protection;
  • secure hosting infrastructure.

5. Cookies and Analytics

Our Website may use cookies, pixels and analytical tools including Google Analytics and similar technologies to improve Website functionality and understand visitor behaviour.

You may disable cookies through Your browser settings, although this may affect Website performance or functionality.

6. Overseas Disclosure

Some of Our service providers or hosting infrastructure may be located outside Australia, including in the United States, Europe or Asia.

By using Our Website, You consent to the transfer of Your information to overseas service providers where reasonably necessary for operation of the Website and related services.

7. Access and Correction

You may request access to personal information We hold about You and request corrections if that information is inaccurate.

Requests may be made using the contact details published on Our Website.

8. Complaints

If You have any concerns regarding privacy or the handling of Your personal information, please contact Us first so We may attempt to resolve the issue promptly.

If You are dissatisfied with Our response, You may contact:

Office of the Australian Information Commissioner (OAIC)

Website:
OAIC

Phone:
1300 363 992

Address:
GPO Box 5218
Sydney NSW 2001

9. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Updated versions will be published on Our Website.

Continued use of Our Website after publication of any updated Privacy Policy constitutes acceptance of those changes.

Dictionary

Personal Information

Has the meaning given under the Privacy Act 1988 (Cth).

Privacy Act

Means the Privacy Act 1988 (Cth).

Website

Means the Onaholes Australia website and associated online services.

We / Us / Our

Means MotoCafe Holdings Pty Ltd trading as Onaholes Australia.

You / Your

Means any person accessing or using Our Website or purchasing products from Us.

Based on uploaded draft privacy policy.