TERMS & CONDITIONS

Onaholes Australia

Effective Date: 01 May 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Onaholes Australia website and the purchase of any products or services from the website.

By accessing this website, browsing the website, creating an account, or placing an order, you acknowledge that you have read, understood and agree to be bound by these Terms.

1. ABOUT US

1.1 Business Details

Onaholes Australia is a trading name of:

MotoCafe Holdings Pty Ltd
ACN: 620 572 223
ABN: 69 620 572 223

Throughout these Terms, references to “Onaholes Australia”, “we”, “us” and “our” refer to MotoCafe Holdings Pty Ltd.

2. AGE RESTRICTIONS

2.1 Adults Only

This website contains adult-oriented products and content intended solely for persons aged 18 years or older.

By accessing this website or placing an order, you warrant and represent that:

  • you are at least 18 years of age;
  • you are legally permitted to access and purchase adult products in your jurisdiction; and
  • you are capable of entering into a legally binding agreement.

2.2 Restricted Access

We reserve the right to:

  • refuse service;
  • cancel orders; or
  • restrict access to the website,

where we reasonably believe a person is under 18 years of age.

3. USE OF THE WEBSITE

3.1 Lawful Use

You agree to use this website only for lawful purposes and in accordance with these Terms and all applicable laws and regulations.

3.2 Prohibited Conduct

You must not:

  • misuse or interfere with the website;
  • attempt to gain unauthorised access to any part of the website;
  • upload malicious software or code;
  • copy, reproduce or commercially exploit website content without written permission;
  • use the website in any way that may damage, disable or impair the website or its functionality.

3.3 Intellectual Property

Unless otherwise stated, all content appearing on this website including:

  • logos;
  • graphics;
  • text;
  • product descriptions;
  • branding;
  • images;
  • website design; and
  • software,

is owned by or licensed to us and protected by intellectual property laws.

You must not reproduce, distribute, modify or otherwise use any website content without our prior written consent.

4. PRODUCT INFORMATION

4.1 Product Descriptions

We endeavour to ensure all product descriptions, pricing, specifications and images are accurate.

However:

  • colours may vary between devices;
  • dimensions and specifications may vary slightly between manufacturers;
  • product packaging may change from time to time; and
  • some descriptions may contain errors or omissions.

To the maximum extent permitted by law, we do not warrant that all product descriptions or website content will always be entirely accurate, complete or current.

4.2 Product Availability

All products are subject to availability.

We reserve the right to:

  • discontinue products;
  • limit quantities;
  • substitute products where appropriate; or
  • cancel orders where stock is unavailable.

Where payment has already been processed for unavailable products, we will provide a refund, store credit or alternative solution at our discretion.

5. PRICING & PAYMENT

5.1 Pricing

All prices displayed on this website are in Australian Dollars (AUD).

Unless otherwise stated, prices include GST where applicable.

We reserve the right to change prices at any time without notice.

5.2 Payment Methods

We accept payment methods displayed on the website from time to time, including but not limited to:

  • Visa;
  • Mastercard;
  • American Express;
  • Google Pay;
  • Apple Pay;
  • Stripe; and
  • other payment gateways as made available.

5.3 Payment Authorisation

By placing an order, you authorise us to charge your nominated payment method for:

  • the purchase price;
  • shipping costs;
  • taxes; and
  • any applicable fees.

Orders will not be processed until payment has been successfully authorised.

6. ORDERS & CONTRACT FORMATION

6.1 Placing Orders

When you place an order through the website, you are making an offer to purchase products subject to these Terms.

6.2 Order Confirmation

Following submission of an order, you may receive an automated order confirmation email.

This email does not constitute acceptance of your order.

6.3 Acceptance of Orders

A contract for the supply of products is only formed when:

  • your order has been accepted by us; and
  • we issue a shipping or dispatch confirmation.

6.4 Right to Refuse Orders

We reserve the right to:

  • refuse orders;
  • limit quantities;
  • refuse service; or
  • cancel transactions,

at our discretion and without providing reasons.

7. SHIPPING & DELIVERY

7.1 Discreet Packaging

We understand the importance of discretion.

Orders are shipped in plain and discreet packaging without any explicit references to:

  • adult products;
  • sexual wellness products; or
  • Onaholes Australia branding.

7.2 Shipping Timeframes

Orders are generally processed within 1–2 business days, excluding:

  • weekends;
  • public holidays; and
  • periods of unusually high demand.

Delivery timeframes are estimates only and may vary depending on:

  • location;
  • postal services;
  • weather;
  • customs processing; and
  • events beyond our control.

7.3 International Orders

International customers acknowledge and agree that:

  • import restrictions may apply in their jurisdiction;
  • customs duties, taxes or tariffs may be payable by the customer;
  • products may be delayed, seized or refused by customs authorities; and
  • shipping fees are non-refundable once dispatched.

We accept no responsibility for products delayed, confiscated or rejected by customs authorities.

7.4 Incorrect Delivery Information

You are responsible for ensuring delivery information is accurate.

Additional shipping fees may apply where orders are returned or redirected due to incorrect details supplied by you.

8. RETURNS, REFUNDS & EXCHANGES

8.1 Hygiene & Intimate Products

Due to the intimate and hygienic nature of the products sold, we generally do not accept returns or exchanges for:

  • change of mind;
  • incorrect selection;
  • opened products; or
  • used products.

8.2 Faulty or Damaged Products

Nothing in these Terms excludes your rights under the Australian Consumer Law.

If a product:

  • arrives damaged;
  • is faulty;
  • is materially defective; or
  • does not comply with consumer guarantees,

you must notify us as soon as reasonably practicable.

Where appropriate, we may:

  • replace the product;
  • repair the product;
  • provide store credit; or
  • provide a refund.

8.3 Return Conditions

Where returns are approved, products must generally:

  • be unused;
  • remain sealed where applicable;
  • include original packaging; and
  • be returned in accordance with our instructions.

9. PROMOTIONS, DISCOUNTS & STORE CREDITS

9.1 Promotional Offers

We may offer:

  • discounts;
  • promotional codes;
  • free shipping offers;
  • loyalty rewards; or
  • special promotions,

from time to time.

9.2 Conditions

Promotional offers:

  • may be subject to conditions;
  • may have expiry dates;
  • may exclude certain products or brands; and
  • may not be used in conjunction with other offers.

9.3 Right to Withdraw

We reserve the right to:

  • modify;
  • suspend; or
  • withdraw,

any promotion or discount at any time.

10. ACCOUNT REGISTRATION

10.1 User Accounts

You may create an account on the website.

You are responsible for:

  • maintaining confidentiality of login details;
  • all activity occurring under your account; and
  • ensuring information supplied is accurate and current.

10.2 Account Suspension

We reserve the right to suspend or terminate accounts where:

  • fraudulent activity is suspected;
  • these Terms are breached; or
  • unlawful conduct is identified.

11. PRIVACY & SECURITY

11.1 Privacy Policy

Your use of the website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, store, use and disclose personal information.

11.2 Secure Transactions

We take reasonable measures to maintain secure online transactions.

However, no method of electronic transmission or online storage is completely secure.

To the maximum extent permitted by law, we do not guarantee the security of information transmitted via the internet.

12. DISCLAIMER

12.1 Website Availability

We do not guarantee that:

  • the website will always be available;
  • the website will be uninterrupted;
  • the website will be error-free; or
  • defects will always be corrected.

12.2 General Information

Information provided on this website is general in nature and does not constitute medical, therapeutic or professional advice.

You should seek appropriate professional advice where necessary.

12.3 Product Use

You acknowledge that products sold on this website are intended for adult use only and must be used responsibly and in accordance with any instructions provided.

13. LIMITATION OF LIABILITY

13.1 Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies which cannot lawfully be excluded under the Australian Consumer Law.

13.2 Limitation

To the maximum extent permitted by law, our liability for any claim arising out of or in connection with:

  • the website;
  • products supplied;
  • delays;
  • website interruptions; or
  • these Terms,

is limited to:

  • replacement of products;
  • repair of products;
  • resupply of services; or
  • refund of amounts paid.

13.3 Exclusion of Consequential Loss

To the maximum extent permitted by law, we are not liable for:

  • indirect loss;
  • consequential loss;
  • loss of profits;
  • loss of revenue;
  • loss of opportunity;
  • loss of data; or
  • reputational damage.

14. INDEMNITY

You indemnify and hold harmless MotoCafe Holdings Pty Ltd and its officers, employees, contractors and affiliates from any claims, losses, liabilities, damages or expenses arising from:

  • your breach of these Terms;
  • misuse of the website;
  • unlawful conduct; or
  • violation of any third-party rights.

15. THIRD PARTY SERVICES & LINKS

This website may contain links to third-party websites or services.

We are not responsible for:

  • third-party content;
  • third-party websites;
  • external services; or
  • third-party privacy practices.

Accessing third-party websites is at your own risk.

16. GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia.

You submit to the non-exclusive jurisdiction of the courts of New South Wales.

17. CHANGES TO THESE TERMS

We reserve the right to amend these Terms at any time.

Updated Terms will be published on this website and become effective immediately upon publication unless otherwise stated.

Continued use of the website following publication constitutes acceptance of the updated Terms.

18. CONTACT US

For questions regarding these Terms & Conditions, please contact:

Onaholes Australia
A trading name of MotoCafe Holdings Pty Ltd
ACN: 620 572 223
ABN: 69 620 572 223

Website: www.onaholes.com.au